Central Dispatch

The Communications Division employs 12 Dispatchers, 4 Shift Leaders, 2 Technicians, 1 Dispatch Supervisor, 1 Communication Supervisor, 1 Communication Technological Services Coordinator, and 1 Lieutenant. As a division of the Kingsport Police Department, it provides service for Police, Fire, EMS, Rescue, and other city departments and functions. In addition, after 5 p.m. and on holidays and weekends, they handle calls for Public Works Divisions such as Streets, Utilities, and Transportation, and monitor Public Transit’s radio for emergency traffic. The Division is made up of two units: Central Dispatch and Communications Maintenance.

During the year 2011, Central Dispatch handled 98,285 requests for service for citizens. This is a decrease of 16.92% from 2010. This is due to the non-emergency phone line being answered by the Records Division for the first eleven months of the 2011. Central Dispatch processed 186,446 phone calls, which averaged one phone call every 2.5 minutes and a decrease of 31.53% from 2010. During the same period, the dispatchers made 863,387 radio transmissions for an average of one transmission every 36 seconds for the year. This is an increase of 44.23% in transmission for 2011. Dispatchers made 134,944 CAD call entries into the city computer system averaging 370 CAD call entries per day. This is a decrease of 4.78% from 2010.


 

During the years 2007, 2008, 2009, 2010 and 2011 Central Dispatch dispatched the following services:

2007 2008 2009 2010 2011
Police 48,951
52,882 54,527 55,527 55,114
EMS/Rescue 13,594
17,289 14,076 13,447 13,855

Fire Depart.

Medical/Accidents

4,793

5,254 5,061 5,198 7,654
Fire 1,492
1,556 1,061 911 1,323
All Other Departments 1,699
1,199 1,036 1,256 1,062
Totals 70,529
78,180 75,761 76,339 81,019

 


During 2011, Central Dispatch received 52,213 Emergency 9-1-1 calls for service. Of the total 9-1-1 calls, 32,337 were received from cellular phones, 1,068 from coin phones, 5,112 from businesses and 15,327 were residential. It provides service for Police, Fire, EMS, Rescue, and other city departments and functions. In addition, after 5 p.m. and on holidays and weekends, they handle calls for Public Works Divisions such as Streets, Utilities, and Transportation, and monitor Public Transit’s radio for emergency traffic. The Division is made up of two units: Central Dispatch and Communications Maintenance.

 


A User's Guide to 9-1-1 for Emergencies

Central Dispatch

Police

 

Contact

Location:

200 Shelby Street
Kingsport, TN 37660

Phone:

423-229-9300

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